We would be delighted only if you are delighted with your purchase!
Although they are customized and made per your order, if in any case you are not satisfied with your dresses or accessories, you can return them.
Be sure to check out our customer testimonials as well!
Depending on the situation, we can offer to re-work at no cost or a small fee, or offer store credit, or refund it fully. Just email us to start the process as soon as possible (max within 14 days after you received your dresses) and send your purchase back within 14 days after you started the process via email.
You can keep the packaging box you received. You can use the same plastic shipment bag your order came in to send it back. We expect to receive the goods in good** condition. Once we receive it, we will refund you in full, including the cost of standard shipment, within 14 days.
For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Please bear in mind that since all dresses are made to order, if you return the dress, we don’t have a way to recover our loss (since we can’t re-sell it). So, will you help us to minimize this risk? Please provide your measurements and the date you need the dresses for when you place your order. Thank you😊
*International shipments may require other charges (such as customs) and subject to different conditions. For any international order that received free shipping and is returned, the shipping cost will be deducted from your refund unless you request a store credit.
**unused, and free from dirt, dust, hair or any fragrances, and with the original tags provided and same exact condition that you received it in.
Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when we deliver these items to the carrier. However, please let us know and we will do our best to remedy the situation.